Whyte Pet Supplies Concierge
Hi, how can we help you?
Below are commonly asked questions. If there any questions you have that aren’t below, please contact our team below.
Our Applications
Workday
Dayforce
Powerpay
Common Asked Questions
- Dayforce HCM
What is our Company Code?
Our company code is: PP57025
When will my schedule be available?
Schedules are drafted 3-6 weeks prior, with the schedule being finalized and published 2-4 prior. Ensure time off requests are sent in at least 6 weeks to be approved. Time off requests made during holiday blackout periods may be denied.
If you are a new hire: Your schedule will be available on Dayforce HCM 1 to 3 days after receiving your Dayforce login credentials. Ensure you set up notifications for schedule updates and postings.
What are Holiday Blackout periods?
Blackout periods at work are designated, high-demand times—such as the holidays, end-of-quarter, or major projects—when employees are restricted from taking paid time off (PTO) to ensure maximum staffing.
For an updated list of blackout period dates, please contact your store manager or franchise owner.
When will my time off be approved?
To ensure fair and efficient scheduling, time-off requests will not be accepted earlier than three months before the requested date and must be made at least six weeks in advance of the day requested. Requests outside this timeframe will not be accepted
I forgot to clock out/in
If your account is locked or you are not able to access Dayforce HCM, please connect with our concierge team. If your require immediate assistance, please contact your franchise owner.
My account is locked
If you forget to clock in OR out, please create a comment on your timesheet in Dayforce.
If you forget to clock in AND out, please email concierge@whytepetsupplies.ca to confirm your time or fill out the request form.
- Dayforce Powerpay
When will I be able to access Powerpay?
New employees will receive access to Powerpay the week of their first payroll deposit. An email will be sent by Powerpay likely Tuesday, kindly check junk mail if not found.
How do I access Powerpay?
To get started, you will receive a welcome email prior to your first pay date with a link (valid for 10 days) to access Powerpay Self Service. The email will be similar to the sample shown below. Click on the link provided within the email and follow the online prompt to access Self Service.
Username & Password are Case Sensitive
IMPORTANT: You will require your employee number to complete the initial login process and access Self Service. This is not the same number as your POS ID, and can be found in an employees Dayforce profile.
How do I change my payroll information?
For the privacy and security of all employees, change of any payroll or financial information including direct deposit may only be made in-person. Change of payroll information is prohibited through electronic communication (i.e. email, text message, phone call, etc.)
To change your payroll information in-person, please bring the following:
- Government Photo ID (Provincial driver’s license or Passport)
- Void Cheque (Name on void cheque must match Government Photo ID)
- Wdd
My account is locked
If your account is locked or you are not able to access Dayforce Powerpay, please connect with our concierge team above. If your require immediate assistance, please contact your franchise owner.
My earning statements and/or T4 are not in Powerpay
If you have accessed Dayforce Powerpay and do not have earning statement(s) and/or a T4 year end statement(s), please connect with our concierge team.
- Workday Learning
